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Terms And Conditions

Site Updated Friday 8th June 2018

About Us F.G.Rowland Ltd.are completely dedicated to your total satisfaction. If you have any suggestions or comments please let us know.
Our Contact details:
F.G.Rowland Ltd.
Flatts Farm
Bashall Eaves
Clitheroe
Lancs
BB7 3NB
Phone: (+44) 01254 826295
Fax: (+44) 01254 826767
Email: fgr.toys_123@rowlandtractors.co.uk
Company Reg. No. 1827074

To Find Us:
Exit the M6 at junction 31,and follow the signs for the A59 to Clitheroe, take any of the signs off the A59 into Clitheroe town centre, then take the B6243 (s/p Longridge). Go past the swimming baths and over the river, TURN RIGHT after the Edisford Bridge Pub (s/p Bashall Eaves). Stay on that road for 2.3 miles, Pass through Bashall Eaves village past the Red Pump Pub and take the 2nd road on the RIGHT after the pub (approx. 1 miles out of village) signed 'ROWLAND TRACTORS'. KEEP LEFT on that road for 0.9 mile through the trees, you will come into the yard at Flatts Farm.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You will then be transfered to WORLDPAY secure online payment system to take payment.

We accept Visa and Mastercard, Switch, Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.Please note that all prices are based on current available stock and may be subject to change. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note that orders placed after 5pm Monday to Friday or on weekends or public holidays will be processed the next working day.
Shipping And Handling All items will be sent to UK Mainland with either, Royal Mail Recorded Delivery, Parcelforce or TNT.
For all other destinations please contact us.


WHEN ORDERING, PLEASE CHECK THE POSTAGE RATE AT THE CHECKOUT!
Delivery Schedule Orders placed Monday to Friday before 12.00pm will normally be processed ready to despatch the same day and sent out on a next working day or 2 working day courier or first class post. Orders placed after 5pm Monday to Friday or on weekends or public holidays will only be processed the next working day.
Please allow two - three working days for your order to be delivered.

WHEN ORDERING, PLEASE CHECK THE POSTAGE RATE AT THE CHECKOUT!
Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK, 20% VAT is added. All other orders are VAT free.
Credit Card Security The transfer of the purchase details from this site to Worldpay are encapsulated using Worldpay's own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL For more details on Worldpay visit www.worldpay.com
Guarantee 12 Month Warranty on products. Warranty applies from the date of purchase.
Warranty does not cover general wear and tear or damage caused by improper use, neglect, insufficiant maitainance or incorrect assembly.
Reaching Us If you need to contact us, please email us by following the 'Contact Us' link on the store page, alternatively, you can call on (International +44) 01254 826295 or fax us on 01254 826767 or write to us at F.G.Rowland Ltd, Flatts Farm, Bashall Eaves, Clitheroe, Lancs BB7 3NB United Kingdom.
Privacy Policy F.G.Rowland Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

We reserve the right to cancel the contract between us if:

(a) we have insufficient stock to deliver the goods you have ordered;
(b) we do not deliver to your area; or
(c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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